Complain Effectively and Negotiate to Get Top Service and Deals
It is a fact — that Massive Changes Happen — through effective complaining only.
Complaining can also be very-very harmful to us — when we complain in the following manner
1.Complaining regularly about things that just don’t have any solutions
2.Complaining about things that most people experience [e.g., weather is very humid]
3.Only bringing the Complaint and not offering a solution/a way out
4.Complaining constantly for something that is bothering/irritating* you — but doing nothing about it
5.Just whining about everything and with everyone
When anyone whines and complains constantly [without taking any action to mitigate this] — they become toxic, energy-sucking, smile-killer, enthusiasm-draining, optimism-dissolving and mood-destroying person.
If you work with someone like this or are married to someone like this or someone very close to you is like this[with whom you have to live and interact on daily basis for long time] — then you would be living a very pathetic life.
OR You yourself are like this — You will be proving the wonderful proverb “When you are dead — only others who are closest to you, feel the pain AND this is true if You are a Moron” — Same is true of a chronic-complainer.
I know that I fall into this mindset — many-many times, every week.
Why we Complain
1.Makes us feel better because we often use them as a coping mechanism to help us deal with unpleasant and unwanted circumstances
2.By complaining we avoid taking responsibility and blaming it on a scapegoat
3.We are seeking validation from our peers — We are trying to get their agreement and sympathy in the hope that it will help us to deal with the pain and discomfort we are experiencing
4.Victim Feeling lets us get rid of guilt at the conscious level
5.When we are not in control
6.We Complain Because We’re Stuck in a Loop
7.We Complain Because We Want X to Happen
Why Complaining without appropriate actions are counter-productive
1.Complaining has no inherent value — as it achieves nothing through itself
2.People only will be around you — because they don’t have any choice
3.If You are in a power-position like being a parent or a big-boss — chances are all of the people under you would absorb your negativities and like you will become complaining, negative, energy-sucking vampires
4.As an employee You won’t be going anywhere — if manage to save your job
5.As a leader, you would be bringing down the quality of your team’s performance
43 Tips on How to Complain, Effectively
1.Be Specific About the Issue That You Want to Address — Be Very Clear On What You Want to Achieve — Get a refund, Get a replacement, Get a discount, Get the other person to take a specific action, Get an apology
2.Draw up a game plan on how to prevent the situation that’s bothering you from happening again in the future
3.Keep in mind that you need to make sure that what you’re asking for is realistic
4.Make Sure That You’re Complaining to the Right Person
5.Do your homework
6.Set a deadline — Give the company a deadline for sending a useful response
7.Make sure your complaint has reached the right person
8.Act quickly
9.Be objective, don’t accuse and insult — Take the Emotion Out of It
10.Threaten the company’s reputation — Effective complaints threaten to damage the company’s reputation in some way.
11.Aim high and get personal — Most companies have a designated complaints procedure.
12.Use social media, especially if you don’t get an immediate response — A complaint expressed via Twitter, especially with the hashtag of the company’s name together with ‘bad customer service’, is likely to get a very quick response.
13.Don’t be thrown by a company’s response to your complaint — Be persistent*
14.If you’ve complained effectively, you may well get a much higher level of response than you were expecting.
15.You are certainly and may have a right and reason to be angry — but before you talk, face, email — become calm* for full read How to Complain and Get Results in Success Unlimited Mantra
